1. When will I receive my order?
From the time you place your order to the day you receive your item/s, you're looking at about 3- 5 weeks
for production, and around 3-10 business days for shipping.
Currently, it takes 3 -6 weeks to make wedding dresses and 2 -3 weeks to make other dresses
from the day you place an order. You may check the specific production/tailoring times on the product’s
page. The shipping time depends on your preferred shipping methods.
The fastest shipping method we offer is the expedited shipping, which takes 3-6 business days for the
shipment. We also offer standard shipping, which takes 7-10 business days. The normal shipping (only
available for orders on accessories valued less than $50) takes 15-30 business days for the
shipment. The sooner you place an order, the sooner we can start preparing your dress.
Every dress is made-to-order, so the turnaround time is the same, whether you order a standard size dress
or a made-to-measure dress.
2. Shipping Methods
Standard shipping
Standard shipping usually takes 7-10 business days to ship to all major destinations. Standard shipping
costs less, but takes a bit longer than expedited shipping.
Expedited shipping
Expedited shipping fees vary per country. Please contact us for more information regarding expedited shipping
fees and times.
3. Shipping Couriers
We use safe international couriers like DHL, UPS, TNT or EMS to send items to you. Some items may be shipped
by Singapore Post Limited. We choose the most appropriate courier to deliver items according to the
destination countries. Shipping couriers are acknowledged to be under our choice. If clients have special
requirements regarding shipping couriers, please contact us before placing your order.
Please notice that your shipping address in you order is the default address for us to ship items. If you
need to make any changes to the shipping address, please contact us immediately.
4. Shipping Fee
4.1 For non-free shipping items or an urgent order
Under these two conditions, you will need to pay for shipping fees. Shipping costs differ according to the
following main factors:
• Weight and dimensions of the package
• The shipping destination
4.2 For free shipping items
If you wish to use the standard shipping method, you are not eligible to pay for shipping costs. In the event
that requires any return or refund of free shipping items, we will deduct shipping fees we paid from the
refund if the cause for the return or refund is not our mistake.
5. Shipping case
Due to some unavoidable reasons such as natural disasters, there might be some unexpected problems during
shipping. If you experience any shipping problems, please contact us and we will do our best to be help.
Case 1: If the item is held in detention at the customer’s customs, the buyer is responsible
for clearing the customs. If the buyer refuses to pay custom duties or requires help to clear customs, this
may cause the return of items. In such cases, the return policy is as follows:
For made-to-order items,
clients need to pay a reshipping fee to rearrange new shipment.
For all other items, the item price is
refundable, while the shipping fee is not. (Free shipping items are also included. We will need to deduct
the shipping fee we covered for the client in the event of a refund.)
Case 2: If the delivery fails because the address that the client provided is incorrect or
incomplete, the client is responsible for any loss in this case. For example, if the item is returned, and
the client still needs the item, he or she should pay for the reshipping fee and our loss on custom duties
during the return, and then we will reship it to the correct address.
6. Locations We Ship To
All single item and large orders can be shipped worldwide to more than 200 countries, as listed
below.
Important Info: We do not add taxes, VAT or any other hidden charges. In special cases, you may
need to pay import duties on certain goods. For assistance or queries on these, please contact us and we
will do our best to help.
Delivery is provided by DHL, UPS, TNT, Fedex, and EMS. Delivery time is 3-6 business days
or 7-10 business days.
Our items are mainly sold and exported to the countries:
| United States of America |
United Kingdom |
Japan |
| Canada |
Australia |
Russia |
| Germany |
Saudi Arabia |
Ukraine |
| Brazil |
South Africa |
|
